Ms. Potts is a graduate of Starmount High School. She has taken computer courses through Forsyth Technical Community College and received an administrative assistant certificate from Davidson Community College. She started working in the Student Health Service as an office assistant in 1970. Since becoming the office manager in 1973, she supervises the secretary, cashier, and receptionist functions and assures the quality management of medical records. She is a member of the Winston-Salem Medical Group Managers.
Ms. Potts is married and has two children and two stepchildren. She is active in her church and enjoys sports, reading and spending time at their Badin Lake home.